Frequently asked questions

If you've got a question about any of our products, you should be able to find the answer below.

Simply click on the relevant question to reveal the answer. If you have a question about your order, delivery or any other aspect of our service, visit our customer service page. If you need any further help, then please get in touch with our Customer Care team and they will do their very best to help.

3’’’ more inches is the new system for better than ever hair. 3’’’ more inches keeps hair naturally healthier and stronger through its life, enabling it to grow longer and more lustrous.

Michael Van Clarke is the expert behind the 3’’’ more inches range.

Michael is one of London’s leading hairdressing experts, with over 30 years’ experience at the cutting edge. He apprenticed with London’s top stylists back in the heyday of the Glam Rock 1970s, before establishing his own business in the uber-cool Marylebone district.

Michael has travelled the world looking after the most discerning clients, including nine Royal families, political leaders, models, rock stars and A-list film stars.

He has worked with leading international designers for their catwalk shows, worked in photographic studios for the top magazines – getting his first Vogue editorial spread at just 19 – and established his own unique signature systems to get the very best from hair.

Obviously this depends on how much you apply and how often. However, you could expect the full size litre pre-wash treatment to provide between 12 and 40 treatments and the 500 ml bottle to give between 6 and 20 treatments depending on the length and thickness of your hair.

3’’’ more inches will make your hair feel better instantly, however, the best results come with continual use of 3’’’ more inches as you retain more of your own quality hair.

Silicone build-up from other products coats dry, damaged hair to create the impression of shiny, healthy hair. 3’’’ more inches washes away the Silicone build-up and returns it to its natural state. Regular use will speed up the restoration process to leave you with naturally shiny, healthy hair

The 3’’’ more inches system slows down the ageing process so you keep more of your own hair for longer.

The unique complex of naturally derived cashmere proteins in a blend of select conditioning agents penetrates deep into the hair shaft; repairing broken bonds and helping to protect the hair from further disintegration. The natural amino acids in the cashmere proteins closely match the molecular structure of human hair so fit better in the gaps and hold longer. After shampooing, 3’’’ more inches conditioner provides a further protective seal on the surface.

Following the 3’’’ more inches system slows down the ageing process so your hair stays healthier and grows longer before it dries out. It will be easier to manage, more vibrant looking and hold its colour for longer, giving you more inches of youthful, silky, supple, sexy, heathy hair.

Hair is a complex structure of 97% proteins and 3% water. If the natural moisture level declines below its 3% norm, the hair becomes less flexible and more liable to damage.

Once hair grows out of the scalp it is no longer part of the living tissue and so cannot repair itself. From here it starts to suffer the wear and tear of everyday living – UV light, aggressive heat styling, poor quality products, seawater, chlorine, hair colourants and other chemical processes. These cause damage to the surface and interior.

As the molecular bonds start to break down, the structure begins to leach away. The more protein bonds that are lost, the less able the hair is to hold moisture and the more brittle it becomes. The cuticle lifts away making the hair feel rough, dull and difficult to comb. Hair continues to age rapidly. This accelerates the loss of protein molecules and so the degenerative cycle speeds up.

The unique complex of naturally derived cashmere proteins in a blend of select conditioning agents penetrates deep into the hair shaft; repairing broken bonds and helping to protect the hair from further disintegration.

The natural amino acids in the cashmere proteins closely match the molecular structure of human hair so fit better in the gaps and hold longer. After shampooing, 3’’’ more inches conditioner provides a further protective seal on the surface.

You can buy 3’’’ more inches products from our online shop. Standard UK delivery is FREE on all orders. For a list of our other online and high street stockists, visit our stockist page.

The 3’’’ more inches range includes the wonder Pre-wash Treatment, luxury professional Shampoo and Conditioner (all in a variety of sizes), Volumising Mousse, Thickening Blow Dry Spray, Holding Spray and Nail Nutritional Supplement, Lifesaver Leave-in Treatment Spray, Thicken & Shine Finishing Feed and Award-Winning Magic Oil which helps to combat frizz and eases styling whilst nourishing and protecting the hair.

The range also includes small and large safety combs and professional brushes that minimise damage caused to hair and support natural growth.

Absolutely! All 3’’’ more inches products are suitable for all hair types.

We recommend using the 3’’’ more inches Pre-wash Treatment every other shampoo for best results.

Use every other shampoo for best results. Soak dry hair with product and leave on for at least one hour. Rinse well then shampoo once with 3’’’ more inches Shampoo. Shampoo again only if hair is really dirty. Always follow with 3’’’ more inches Conditioner.

Alternatively, apply a few hours before bedtime, leave overnight and shampoo and condition the next morning.

Heavy use of hair spray or silicone based products can limit the penetration of the treatment. In this case, we suggest washing the hair first before applying.

On beach holidays, apply in the morning and leave in for protection – shampoo and condition after swimming.

The 3’’’ more inches Safety Combs are handmade from vulcanised rubber by artisans through more than 30 production stages. Saw-cut from one piece and then hand polished to eliminate imperfections, they gently glide over the cuticles avoiding the splitting and tearing that cheaper moulded plastic combs can cause. This helps your hair stay healthier and grow longer. Small and Large Safety Combs are available from £13.50.

The 3’’’ more inches range of professional brushes feature natural wood handles and super smooth, perfectly spaced bristles. Aligned with the philosophy of the 3’’’ more inches haircare regime, they minimise damage caused to hair and support natural growth. A unique design ensures minimal stress on the hair shaft so hair stays naturally healthier, thicker, and longer. The range starts from £19.50 and includes a Small and Large Vented Grooming Brush, a Round Styling Brush and a Large Paddle Brush.

Trim ends regularly, every 3-8 weeks depending on length and style. Don’t ignore them – splitting can travel up the hair shaft if not caught in time. Read more of our top anti-ageing tips for younger, sexier hair.

Yes! 3’’’ more inches is paraben and silicone free.

No. We do not test any of our 3’’’ more inches products on animals.

Yes, 3’’’ more inches can be used effectively to help men with thinning hair.

Yes, you can buy travel/sample sizes of our Pre-Wash Treatment, Shampoo and Conditioner in our online shop from just £8. The 100ml Pre-Wash Treatment should provide between 1 and 4 treatments depending on the length and thickness of your hair.

Assuming your 3’’’ more inches product has been stored under normal conditions, you will be able to use up to 12 months after first opening. This is known as the PAO (Period After Opening). Unopened, your 3’’’ more inches product can be stored for 2 years.

Unopened, your 3’’’ more inches product can be stored for 2 years. This is known as the Shelf Life. Once opened, assuming it has been stored under normal conditions, you will be able to use for up to 12 months.

The unique complex of naturally derived cashmere proteins in a blend is the key ingredient in 3’’’ more inches products. The natural amino acids in the cashmere proteins closely match the molecular structure of human hair so fit better in the gaps and hold longer.

A full breakdown of ingredients for each of our products can be found on the product pages. Visit the online shop and select the product that you are interested in to find out more.

No, absolutely not!

Silicone is ok as a cosmetic fix now and then – it coats hair with a silky residue and can make your hair appear vibrant and healthy.

However, silicone has no health benefits for your hair whatsoever – they are just like ‘fast food’ for hair, giving an instant cosmetic effect, when in fact, silicone can prevent hair from absorbing vital moisture and so can actually age the hair quicker. Too much could leave you with hair that feels dry, dull and brittle. Worst of all, getting rid of just one coating of silicone can take 2-3 shampoos.

As you cleanse away the build-up of silicone and expose your true natural hair, you may initially experience hair that feels dry and raw. Regular use of 3’’’ more inches will leave you with healthier hair with more natural volume that grows longer before it dries out - beautiful, sleek manageable hair.

Silicone is ok as a cosmetic fix now and then – it coats hair with a silky residue and can make your hair appear vibrant and healthy.

However, silicone has no health benefits for your hair whatsoever – they are just like ‘fast food’ for hair, giving an instant cosmetic effect, when in fact, silicone can prevent hair from absorbing vital moisture and so can actually age the hair quicker. Too much could leave you with hair that feels dry, dull and brittle. Worst of all, getting rid of just one coating of silicone can take 2-3 shampoos.

Absolutely! 3’’’ more inches is perfectly safe to use during pregnancy and can even help with the common problem of post-pregnancy hair loss.

Absolutely! 3’’’ more inches is perfectly safe to use during pregnancy and post-pregnancy whilst breast-feeding.

Yes! Hair loss following pregnancy is very common for between 3 and 6 months after giving birth – so first things first, no need to panic!!

Normally, the average head loses about 100 hairs a day – but not all at once so you don’t notice them. During pregnancy, increased hormone levels keep those hairs from falling out leaving you with thicker, more luxurious tresses.

Unfortunately, all good things must come to an end, and after you give birth, and your hormone levels drop back to normal, the extra hair drops too! But don’t worry, you’re not going bald, you’re just getting back to normal!

Following the 3’’’ more inches can help to prevent excess hair loss after pregnancy and leave you with hair that is easier to manage, more vibrant looking and that holds its colour for longer, giving you more inches of youthful, silky, supple, sexy, heathy hair.

Be extra gentle with your hair during this period – shampoo only when necessary, always use conditioner and a safety comb to minimise tangling. Leave to dry naturally whenever possible (probably easier than finding the time to blow dry with a new born baby in tow!). You should also keep your hair healthy by eating well and taking a prenatal vitamin supplement.

You can help to prevent split ends by developing good hair habits:

(i) Trim ends regularly – every 3-8 weeks depending on length and style.
(ii) Always use conditioner
(iii) Dry hair gently – let it dry naturally if possible, but if you must blow dry, use a medium or low heat setting (or even cool) and throw away your dryer nozzle which just concentrates heat and can lead to excessive damage.
(iv) Use a deep treatment once a week
(v) Use a gentle comb or brush – brush from the bottom and work your way up. Use fingers to detangle any knots.

You can read more anti-ageing tips for younger, sexier hair here

Yes, all 3’’’ more inches products are vegan friendly.

Yes! Your hair needs the same balanced and healthy diet that provides all the recommended vitamins, minerals and nutrients needed for good health in the rest of your body.

For example, hair is 97% protein, which means it needs protein from your diet to grow. If you don’t get enough protein in your diet, hair will stop growing and ultimately fall out quicker.

Protein isn’t the only nutrient needed to maintain healthy hair – iron, vitamin E and trace minerals such as selenium, copper and magnesium all help to keep your hair looking and feeling great.

Prolonged exposure to the sun can damage the outside of the hair strand (the cuticle) to the inner structure. Signs of sun damage to your hair include discolouration, dry and brittle strands, broken or split ends, thinning and frizziness.

Damaged hair will look and feel dry and can be unmanageable. The sun’s rays act like bleach on hair, reacting with the melanin and removing the colour in an irreversible reaction. Fine, lighter hair is particularly vulnerable as it lacks the thickness or pigment that can protect it from the sun. African-American hair is also more at risk.

So, in the same way we protect our skin, our hair also needs protection from the damaging effects of the sun. Try and avoid excessively long periods in direct sunlight, go out early or late in the day, wear a hat or use an umbrella AND use Lifesaver – the suncream for hair! The UV protective properties of 3’’’ more inches Lifesaver are a breakthrough. It protects from colour fade. It protects from thinning.

This wonder styling treatment is magic in a bottle, acting like a leave in conditioner without the weight. Lifesaver smoothes even the frizziest of hair, transforming it into soft and natural looking waves.

Yes! Shampoos lift the surface cuticle to clean; conditioners reseal the cuticle for protection, shine and comb-ability.

Trim ends regularly. Every 3-8 weeks depending on length and style. As the ends decay and disintegrate, they look tired and unattractive; also any splitting can travel up the hair shaft if not caught in time. The right haircut well executed can save you 95% of the time you may be spending over styling your hair.

Yes. Once hair grows out of the scalp it is no longer part of the living tissue and so cannot repair itself. From here it starts to suffer the wear and tear of everyday living – in particular the impact of aggressive heat styling, product build up and chemical processes used on our hair can cause damage to both the surface and the interior.

Read our top anti-ageing tips for younger, sexier hair.

There are lots of ways to reduce the damage caused by hairstyling.

(i) Always use conditioner
(ii) Dry hair gently – let it dry naturally if possible, but if you must blow dry, use a medium or low heat setting (or even cool) and throw away your dryer nozzle which just concentrates heat and can lead to excessive damage.
(iii) Use a deep treatment such as the 3’’’ more inches Pre-wash Treatment once a week
(iv) Use a gentle comb or brush – brush from the bottom and work your way up. Use fingers to detangle any knots.

Yes. The 3’’’ more inches system slows down the ageing process so you keep more of your own hair for longer.

Following the 3’’’ more inches system slows down the ageing process so your hair stays healthier and grows longer before it dries out. It will be easier to manage, more vibrant looking and hold its colour for longer, giving you more inches of youthful, silky, supple, sexy, heathy hair.

All 3’’’ more inches products are suitable for all hair types.

Yes, 3’’’ more inches is gentle enough to use for the whole family.

Yes! 3’’’ more inches is suitable for men and women with all hair types but is particularly effective for fine and thinning hair.

It will take about 60 seconds to apply the Pre-wash Treatment so it can be easily introduced in to your hair care routine whether you wash morning or night.

Dry hair needs to be soaked with product and left for at least one hour before being rinsed off. Shampoo once and always follow with 3’’’ more inches conditioner.

Absolutely! Apply a few hours before bedtime to allow drying time, leave to work overnight and shampoo and condition with 3’’’ more inches the next morning.

Yes, all 3’’’ more inches products are suitable for all hair types.

We recommend using 3’’’ more inches Pre-wash Treatment every other Shampoo,