Frequently asked questions - customer service

Simply click on the relevant question to reveal the answer. If you need any further help, then please get in touch with our Customer Care team and they will do their very best to help.

Ordering Online

Find the 3’’’ more inches item you wish to order using the search box or browsing the 3’’’ more inches Shop and click ‘Add to basket’. Your browser will refresh and your basket at the top right of the page will show your items.

Either click ‘Go to basket’ or continue shopping to add more items to your basket. Add any further items in the same way and when you’ve finished shopping, click on the basket summary at the top right of the page.

Proceed to checkout by entering your personal details and payment information. Once you’ve completed all your details, you will be taken to an ‘Order Successful’ page which will include your Order Number and an Order Confirmation will also be emailed to you.

You can ask, and we’ll do our best, but please be aware that 3’’’ more inches orders placed before 2pm are usually dispatched the same working day and so it may not always be possible.

Sorry, but we cannot add an item to your 3’’’ more inches order. Once your payment has been processed, we are unable to make changes to it and you will need to place a new order. As standard delivery to the UK and Ireland is FREE, it will not cost you any more to place a second order for the item you forgot. If you place a second order and let us know quickly here, we’ll do our best to ensure they are sent together so that you only receive one delivery.

You can, but please be quick. We aim to dispatch all 3’’’ more inches orders placed before 2pm the same working day and so we may be unable to stop it from being dispatched to you.

However, you still have a legal right to cancel your contract with us at any time within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you must inform us in writing here or call our Customer Care Team on 0844 800 7661. You must also return the products to us as soon as reasonably practicable and at your own cost. You will receive a full refund of the price paid for the products.

You can order online in the 3’’’ more inches Shop or if you prefer, you can visit one of our high street stockists such as Selfridges. For further details, please visit our stockists’ page.

Sorry, but you must enter a promotion code at the point you place your 3’’’ more inches order.

Payments

You can pay with any of the following credit and debit cards or with PayPal when shopping with 3’’’ more inches online:

• Maestro/UK Maestro
• MasterCard
• Visa
• Visa Debit/Delta
• Visa Electron
• PayPal

Yes, we accept payments by PayPal on the 3’’’ more inches website.

We take payment when you place your order. We will not dispatch your order until payment has been confirmed.

Verified by Visa and MasterCard SecureCode are services to help protect your card details when shopping online. They allow you to create your own password which only you know and you will be asked to use this every time you shop online with one of these cards. For more information about these services, visit Verified by Visa or MasterCard SecureCode.

Yes unless stated otherwise. Any items purchased from the 3’’’ more inches website are inclusive of VAT. This is a UK registered website and we have no legal obligation to offer VAT free shopping to customers shopping in the Channel Islands.

Delivery

Standard delivery to the UK and Ireland is absolutely FREE. We also offer Next Day delivery (on orders placed before 2pm) for just £4.95

Yes, we deliver 3’’’ more inches to the Channel Islands.

Yes, we deliver 3’’’ more inches to the Republic of Ireland.

No, we are only able to deliver 3’’’ more inches to the UK and Ireland. Please visit 3moreinches.com to find details of how to purchase from other countries.

Standard UK delivery will take between 2 and 5 working days.

We also offer Next Day delivery (on orders placed before 2pm) for just £4.95

Sorry, we don’t currently offer named day delivery

Sorry, whilst Royal Mail may deliver your 3’’’ more inches order on a Saturday, we cannot guarantee delivery on a Saturday. Our Next Day delivery service does not include Saturdays and so an order placed before 2pm on a Friday with Next Day delivery would be delivered on Monday.

We aim to dispatch all orders received before 2pm on the same working day. Orders placed after 2pm will be dispatched the next working day.

If you have selected Next Day Delivery, your 3’’’ more inches order will be sent with DPD. All other orders will be sent via Royal Mail.

If you would like to track your order, please get in touch with our Customer Care team here.

If your estimated delivery date has passed and you still haven’t received your 3’’’ more inches order, please get in touch with our Customer Care team here and they will look in to it for you.

Please get in touch with our Customer Care team here and they will look in to it for you.

If you weren't home when delivery was attempted, you should receive a card through your door to let you know where to collect your parcel from or how to rearrange delivery.

Sorry but once you’ve placed your order, we are unable to change the delivery address provided.

Cancellations, refunds and exchanges

You can, but please be quick. We aim to dispatch all 3’’’ more inches orders placed before 2pm the same working day and so we may be unable to stop it from being dispatched to you.

However, you still have a legal right to cancel your contract with us at any time within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you must inform us in writing here or call our Customer Care Team on 0844 800 7661. You must also return the products to us as soon as reasonably practicable and at your own cost. You will receive a full refund of the price paid for the products.

Please get in touch with our Customer Care team here explaining the reason you wish to return the product and they will let you know what to do next.

We will refund you within 14 days of your receiving your returned order and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.

Offers and Promotions Codes

To receive the latest offers and promotions, please sign up to receive our newsletter here.

This is probably because your order does not meet the terms and conditions of the code you are trying to use. Unless otherwise stated, the following Terms and Conditions apply to all promotion codes.

If you think your order meets our Terms and Conditions and the code still hasn’t worked, please check that the code used has not expired. If you are still unsure, please get in touch with our Customer Care team here.

Faulty and missing items

If you think your 3’’’ more inches order is faulty, please get in touch with our Customer Care team here.

We’re sorry you haven’t received all of your order, please get in touch with our Customer Care team here and they will look in to it for you.

We’re sorry, mistakes do sometimes happen. If you’ve received the wrong item, please get in touch with our Customer Care Team here and they will resolve it as quickly as possible for you.